As a Showroom Supervisor, you will oversee the daily operations of our shop and ensure that it runs smoothly and efficiently. You will be responsible for managing a team of shop employees, providing guidance, training, and support to maintain a high level of customer service, productivity, and sales. Your strong leadership skills, excellent communication, and attention to detail will be essential in creating a positive and productive work environment. If you have a passion for retail, enjoy working with a team, and thrive in a fast-paced environment, we would love to have you on our team.

Responsibilities:

• Manage and supervise a team of showroom employees, including scheduling, training, and performance management.
• Ensure efficient showroom operations, including opening and closing procedures, cash handling, inventory management, and visual merchandising.
• Monitor and maintain adequate stock levels to meet customer demand and prevent stockouts or overstock situations.
• Provide exceptional customer service, addressing customer inquiries, resolving complaints, and ensuring a positive shopping experience.
• Coach and develop the showroom team, providing ongoing training, guidance, and performance feedback.
• Set sales targets and goals for the team, monitoring performance, and implementing strategies to drive sales and achieve targets.
• Ensure compliance with company policies, procedures, and operational standards.
• Collaborate with the management team to implement marketing and promotional initiatives to drive customer traffic and sales.
• Conduct regular showroom meetings to communicate goals, updates, and performance expectations to the team.
• Monitor and analyze key performance indicators (KPIs) such as sales, customer satisfaction, and productivity, and take appropriate actions to address any gaps or areas of improvement.
• Maintain a safe and clean showroom environment, ensuring compliance with health and safety regulations.
• Develop and maintain positive relationships with customers, suppliers, and vendors to support business growth and customer satisfaction.
• Stay informed about industry trends, competitors, and new products to provide accurate and up-to-date information to customers and the team.
• Handle administrative tasks, such as scheduling, payroll, and reporting, accurately and in a timely manner.

Requirements:

• Previous experience in a supervisory or leadership role in a retail or similar environment.
• Strong leadership and management skills, with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills to interact effectively with customers and employees at all levels.
• Knowledge of retail operations, including inventory management, visual merchandising, and customer service best practices.
• Ability to work in a fast-paced environment, multitask, and adapt to changing priorities.
• Results-oriented mindset with a focus on achieving sales targets and driving business growth.